Support

Something not working, or a chapter that got a detail wrong? Get in touch and say what you were doing when it happened.

How does it work?

Open the app each day. There is one question waiting on the Today screen. Press Share your story and talk; there is no time limit and nothing to type. Press I'm done. Within a minute or two the app has written down what you said and picked out the people, places and dates in it. Open The Book to read your chapters as they grow.

I don't like today's question.

Press Ask me something else and you get a different one. The app will not keep swapping all day, so if the second one does not suit either, it comes back with a fresh question tomorrow.

My recording says it did not finish uploading.

It is safe on your phone. Open the app when you have a connection and it sends itself, or press Try again. Nothing you say is lost while it waits.

Something in the book is wrong.

After each story the app shows what it picked up, and you can correct names and dates there. Family members can also fix details from their copy. Where the app is not sure of a date, it marks it rather than guessing.

Can my family read it?

Yes. Settings → Family access lets you invite someone by email. They sign in with their own account and see your book and recordings. You can remove them at any time.

Can I print it?

The Book tab has Print or share, which makes a PDF of the book so far that you can print or send.

I want to delete everything.

Settings → Account → Delete account removes your account and every recording and chapter, permanently. The privacy policy describes exactly what is kept until then.